**Payment Methods:**
- **Credit Card**
- **ATM or Online Transfer**
- **Cash on Delivery**
- **Overseas:** PayPal (Please leave a contactable email address in the order. Our customer service personnel will contact you via email regarding the parcel shipping details.)
**Shipping Methods:**
- **Convenience Store Pickup:** 7-11, FamilyMart, Hi-Life
- **Home Delivery:** HCT Logistics, Chunghwa Post, T-Cat
- **Overseas:** Chunghwa Post, SF Express, DHL (All overseas shipments will be confirmed by our customer service personnel regarding details. Shipment will proceed only after mutual confirmation.)
**Shipping Schedule:**
- **General Products:** Shipped within 3 working days.
- **Pre-order Products:** Shipped at the specified time.
- **Customized Products:** Shipped within 3 working days if in stock; otherwise, within 7-14 working days.
- **Overseas Orders:** Confirmed by our customer service personnel regarding order details, dimensions, weight, and shipping costs. Shipment will proceed only after mutual confirmation. Please ensure the recipient’s phone number is reachable. Any customs inspection fees or duties imposed by the destination country must be borne by the recipient.
**Thank you for visiting our website and ordering products from New Fonming Tea Business Company.**
**Order Confirmation and Shipping Arrangements:**
- After the order is placed, we will confirm it and arrange for shipping as soon as possible.
- **General products** will be shipped within 3 working days.
- **Pre-order products** will be shipped at the specified time.
- **Customized products** will be shipped within 3 working days if in stock; otherwise, they will be shipped within 7-14 working days.
- **Overseas orders** will be confirmed by our customer service personnel regarding order details, dimensions, weight, and shipping costs. Once confirmed by both parties, the order will be shipped. Please ensure the recipient’s phone number is reachable. Any customs inspection fees or duties imposed by the destination country must be borne by the recipient.
- **In-store/Factory Pickup:** Please make an appointment in advance to avoid any inconvenience.
- **Special Orders:** Will be handled and delivered by a dedicated staff member.
**After-Sales Service:**
**1. Return Restrictions:**
- Must be requested within 7 days of receipt. The appreciation period is not a trial period; please keep the packaging intact. Once opened, the product cannot be returned.
- The label on the product must not be removed, and the contents and gifts must be complete.
- For gift-with-purchase or bundled products, all items must be returned together.
**2. Shipping Defects:**
- If the shipped product has defects, the return or exchange shipping fee will be covered by our company; if the reason is otherwise, the shipping fee will be borne by the customer.
- In case of the following issues, please take a photo for evidence and submit the return or exchange request within 24 hours:
- Damage caused during transportation
- Incorrect items shipped
- Poor product quality or other damages not caused by consumer misuse
**3. Return and Refund Instructions:**
- Upon receiving the returned product and confirming its correctness, we will process your refund within 7 to 14 working days. The refund will be made to the original purchaser's or remitter's bank account.
- If the return causes the total order amount to fall below the free shipping threshold, the original shipping fee of NT$120 will be deducted from the refund. The free shipping threshold is based on the conditions or marketing announcements on the website.
**4. Return and Exchange Procedures & Instructions:**
- Please provide the order number, reason for return or exchange, name, and contact number. We will respond to your return or exchange request as soon as we receive the notification.
- Returned or exchanged products must be in new condition and in complete packaging (including accessories, inner and outer packaging, and gifts). If the product is found to be opened or improperly stored, causing deterioration, we will not provide return or exchange services.
- When processing a return or exchange, please notify us in advance. If the consumer sends the product back without prior notification, our company will not accept it, and the shipping costs incurred will be borne by the consumer.
**5. Non-Returnable and Non-Exchangeable Items:**
- The color of the products on the website may slightly differ due to different monitor settings. Please refer to the actual product color.
**Welcome to the "New Fonming Tea Business Company X Fonmingtea" Website**
We are very pleased to welcome you to the "New Fonming Tea Business Company X Fonmingtea" website (hereinafter referred to as "this website"). To ensure you can use the various services and information on this website with peace of mind, we hereby explain our privacy protection policy to safeguard your rights. Please read the following content carefully:
**1. Scope of Privacy Protection Policy**
The content of the privacy protection policy includes how this website handles personally identifiable information collected when you use the website services. The privacy protection policy does not apply to related linked websites outside this website, nor does it apply to personnel not entrusted or involved in the management of this website.
**2. Collection, Processing, and Utilization of Personal Data**
When you visit this website or use the functional services provided by this website, we will ask you to provide the necessary personal information depending on the nature of the service function, and process and use your personal data within the scope of the specific purpose. Without your written consent, this website will not use personal data for other purposes.
This website will retain your name, email address, contact information, and usage time when you use interactive functions such as service mailboxes and questionnaires.
During general browsing, the server will automatically record relevant activities, including the IP address of your connected device, usage time, the browser you use, browsing, and click data records, as a reference for improving our website services. This record is for internal use only and will never be published externally.
To provide precise services, we will statistically and analyze the collected questionnaire content. The statistical data or explanatory text of the analysis results will be presented. In addition to internal research, we will publish statistical data and explanatory text as needed, but it does not involve specific personal data.
**3. Data Protection**
The hosts of this website are equipped with firewalls, antivirus systems, and other related information security equipment and necessary security protection measures to protect the website and your personal data. Strict protection measures are adopted, and only authorized personnel can access your personal data. Relevant processing personnel have signed confidentiality contracts. Any violation of confidentiality obligations will be subject to relevant legal actions.
If it is necessary to entrust other units to provide services due to business needs, this website will also strictly require them to comply with confidentiality obligations and take necessary inspection procedures to ensure they will indeed comply.
**4. External Links on the Website**
The web pages of this website provide links to other websites. You can also click on the links provided on this website to enter other websites. However, the privacy protection policy of this website does not apply to the linked websites, and you must refer to the privacy protection policy of the linked websites.
**5. Policy on Sharing Personal Data with Third Parties**
This website will never provide, exchange, rent, or sell any of your personal data to other individuals, groups, private enterprises, or public agencies, except where there are legal grounds or contractual obligations.
The above proviso includes but is not limited to:
- With your written consent.
- Explicit legal provisions.
- To protect your life, body, liberty, or property from danger.
- When cooperating with public agencies or academic research institutions, based on public interest for statistical or academic research, where the data has been processed or collected by the provider, and the specific parties cannot be identified by the way the data is disclosed.
- When your behavior on the website violates the terms of service or may damage or obstruct the rights of the website and other users or cause harm to anyone, the website management unit may analyze and disclose your personal data as necessary to identify, contact, or take legal action.
- Beneficial to your rights.
- When this website entrusts manufacturers to assist in collecting, processing, or using your personal data, it will fulfill its responsibility for supervising and managing the outsourced manufacturers or individuals.
**6. Use of Cookies**
To provide you with the best service, this website will place and access our cookies on your computer. If you do not want to accept the writing of cookies, you can set the privacy level to high in the browser functions you use to refuse the writing of cookies, but it may cause some functions of the website to be unable to perform properly.
**7. Amendments to the Privacy Protection Policy**
This website's privacy protection policy will be revised as needed. The revised terms will be published on the website.
Consumers can request the deletion or cessation of the use of personal data through the "Contact Us" section on the store (https://www.fm2tea.com/).
